Shipping Policy
Last updated: October 13, 2026
ORDER PROCESSING
Orders are generally prepared and shipped within 3 business days after payment is received. Orders are not processed or shipped on weekends or federal holidays. Please allow 7-10 days for your parcel to arrive.
Because signed books are prepared and fulfilled personally, processing may occasionally take longer during periods of high order volume, travel, illness, or other unexpected circumstances. If a significant delay occurs, we will contact you using the email address provided with your payment.
SHIPPING AREA
We currently accept and ship orders only within the United States. International shipping is not available at this time.
SHIPPING COST
Free standard shipping is included with the purchase of I Am Ruth unless a different shipping arrangement is clearly stated on the product page before purchase.
SHIPPING METHOD AND DELIVERY TIME
Orders are shipped through the United States Postal Service or another appropriate carrier. The shipping service is selected based on the contents, package size, destination, cost, and applicable carrier requirements.
Estimated delivery times begin after an order has been shipped and are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.
SIGNED BOOK INFORMATION
Please provide any requested personalization or signing instructions when placing your order. If the instructions are missing or unclear, we may contact you before shipping. This may delay order processing.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting payment.
If you notice an error, contact us immediately through the website’s Contact page. Once an order has shipped, we may not be able to change or redirect it. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
LOST, DAMAGED, OR MISSING ORDERS
If your order arrives damaged, please contact us within seven days of delivery and include:
• Your name and order information
• A description of the problem
• Photographs of the book, packaging, and shipping label
We will review lost or damaged shipment concerns individually and work with you and the shipping carrier toward an appropriate resolution. We cannot guarantee replacement or reimbursement for an order confirmed as delivered to the address supplied by the customer.
QUESTIONS
For shipping questions, please use the Contact page on this website.