Return & Refund Policy

Return Period

Because each book is personally signed and may be personalized, all sales are final once the book has been signed.

Damaged or incorrect orders must be reported within seven days of delivery. Cancellation requests must be received before the book has been signed, personalized, packaged, or shipped.

Condition of Items

Returns are considered only when an item arrives damaged or an incorrect item was sent.

Keep the book, original packaging, and shipping label until you receive further instructions. Photographs may be required to document the condition of the shipment.

Return Process

Include your order number and reason for the return in your email.

Include your name, order information, a description of the problem, and photographs if the book arrived damaged or the wrong item was received.

Approved returns should be mailed according to the instructions provided to you. Do not mail a return to the P.O. box without receiving authorization first.

Once approved, returns may be addressed to:

Kenneth Berg

Berg Bible Journey

PO Box 30902

Edmond, Oklahoma 73003

Keep your mailing receipt and tracking information until the return has been resolved.

Refunds

Approved refunds will be issued through the original payment method.

Processing times may vary depending on PayPal, your bank, or the payment provider. If an order cannot be fulfilled, a full refund will be issued.

Shipping Costs

If an item arrived damaged or we sent the incorrect item, you will not be responsible for approved return-shipping costs.

Additional shipping costs caused by an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.

Exchanges

A damaged or incorrect book may be replaced if inventory is available.

Because each book is signed and may be personalized, exchanges are not available for changes of mind, incorrect personalization instructions supplied by the customer, or minor variations in signatures, inscriptions, magnets, or product appearance.